Order Fulfillment Policies for Print My Prep
At Print My Prep, we are committed to providing our customers with high-quality products and services. To ensure clarity and transparency, we have outlined our key policies below regarding refunds, deliveries, returns, and cancellations. Please review these carefully before making a purchase.
Refund Policy
We strive to ensure that every customer is satisfied with their purchase. However, if you are not entirely happy with your order, you may be eligible for a refund under the following conditions:
- Eligibility: Refunds are available for products that are defective or damaged upon arrival.
- Time Frame: Requests for refunds may be submitted anytime 😊
- Process: To initiate a refund, please contact our customer service team with your order number and a detailed description of the issue. We may request photos or additional information to process your request.
Delivery Policy
We aim to deliver your orders as quickly and efficiently as possible. Below are the details of our delivery process:
- Shipping Locations: We currently ship to all provinces within Canada.
- Delivery Time Frame: Orders are typically processed within 6 hours. Delivery times vary depending on your location but generally range from 2-5 business days.
- Shipping Costs: We provide FREE shipping all over Canada.
- Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery.
Return Policy
If you need to return an item, please review the following guidelines:
- Eligibility: Returns are accepted for products that are in their original condition and packaging.
- Time Frame: You must request a return within 14 days of receiving your order.
- Process: To start a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return your item. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
Cancellation Policy
We understand that plans can change. Below is our policy regarding cancellations:
- Eligibility: Orders can be canceled without penalty if the request is made before the order has been processed. Once an order has entered the production phase, cancellations may not be possible.
- Process: To cancel an order or subscription, please contact our customer service team as soon as possible with your order number and request.